Shipping policy

Effective Date: August 4, 2026

At HerbNix Wellness, we are committed to delivering your wellness products safely, securely, and as quickly as possible. Please read this Shipping Policy carefully before placing an order through any of our sales channels.

Free Shipping

We offer FREE shipping on every order across India.

There are no hidden shipping charges. The price you pay at checkout is the final amount payable unless otherwise stated.

Order Processing

  • All confirmed orders are processed within 1–2 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, promotional events, or high order volumes, processing may take slightly longer than usual.

Estimated Delivery Time

We strive to deliver your order as quickly as possible.

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Locations: 5–10 Business Days

These delivery timelines are estimates and may vary depending on your location and courier partner.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via Email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment until delivery.

Delivery Attempts

Our courier partners will make up to three (3) delivery attempts to deliver your order.

If delivery cannot be completed after all three attempts due to reasons including but not limited to:

  • Customer unavailable
  • Incorrect or incomplete shipping address
  • Incorrect phone number
  • Customer refusing to accept the order
  • Failure to respond to courier communications

the order will be treated as undeliverable.

As per our company policy:

  • The order will not be re-shipped.
  • No cancellation, refund, replacement, or exchange will be provided.
  • The order shall be considered closed after the third unsuccessful delivery attempt.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information while placing an order.

HerbNix Wellness shall not be responsible for delivery delays or failed deliveries caused by incorrect address details, incorrect PIN code, incomplete address, or incorrect contact information provided by the customer.

Delivery Delays

Although we work with trusted courier partners, delivery delays may occur due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Courier operational issues
  • Other unforeseen events

Such delays do not qualify for cancellation, refund, replacement, or compensation.

Damaged or Tampered Packages

If you receive a package that appears visibly damaged or tampered with at the time of delivery, we recommend refusing the shipment and immediately contacting us via email with relevant photographs.

Service Availability

Currently, HerbNix Wellness delivers only within India.

International shipping is not available at this time.

Shipping Address Changes

Please ensure that your shipping details are accurate before placing your order.

Once an order has been confirmed or dispatched, we may not be able to modify the shipping address.

Contact Us

If you have any questions regarding shipping or delivery, you can contact us at:

HerbNix Wellness

Email: herbnixwellness@gmail.com

Business Address:
H No. 142, G/F, KH No. 64/3, Nangli Vihar Extension, Baprola, South West Delhi, Delhi – 110043, India

Acceptance of Shipping Policy

By placing an order with HerbNix Wellness, you confirm that you have read, understood, and agreed to this Shipping Policy before completing your purchase.

This Shipping Policy applies to all purchases made through the official website, online marketplaces, social media platforms, reseller partners, and any other authorized sales channels operated by HerbNix Wellness.